Refund policy
RTN — REFUND & RETURN POLICY
**Last updated: July 22, 2026**
We want you to feel damn good about every order from getrtn.com. If something isn't right, here's exactly how returns and refunds work.
OUR GUARANTEE
We stand behind our Products with a **30-day money-back guarantee**. If you're not satisfied with your purchase, you may request a refund within **30 days** of the delivery date, subject to the terms below. Because our Products are dietary supplements, you can try them and still request a refund even if the container has been opened — we just ask that you contact us and follow the steps below.
HOW TO START A RETURN OR REFUND
To start a return or request a refund, email us at **info@getrtn.com** with your **order number** and the reason for your request. Do not send Products back without contacting us first — returns sent without prior authorization may not be processed. Once your request is approved, we'll email you instructions and, where a physical return is required, a return address.
RETURN CONDITIONS
- Requests must be made within **30 days** of delivery.
- You must provide your order number or proof of purchase.
- For unopened Products, please keep them in their original packaging.
- Opened Products are eligible under our satisfaction guarantee, but we may limit refunds to **one opened unit per Product** and may decline requests we reasonably believe are abusive (for example, repeated bulk returns).
RETURN SHIPPING
If you're returning a Product because you changed your mind or weren't satisfied, you are responsible for return shipping costs, and original shipping charges (if any) are non-refundable. If the return is because of our error — a damaged, defective, or wrong item — we cover return shipping (see below).
REFUNDS
Once we receive and inspect your return, or approve your guarantee request, we'll notify you and process your refund. Approved refunds are issued to your **original payment method** within **5–10 business days**. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Shipping charges are non-refundable unless the return is due to our error.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or you received the wrong item, contact us at **info@getrtn.com within 7 days of delivery** with your order number and a photo of the issue. We'll make it right with a free replacement or a full refund, including any shipping costs, at no charge to you.
SUBSCRIPTIONS
You may cancel a Subscription at any time before your next billing date through your account or by emailing **info@getrtn.com** — see our Terms of Service for details. Cancelling stops future charges but does not automatically refund an order that has already been processed or shipped. If a Subscription order ships shortly after you intended to cancel, contact us and we'll work with you in good faith under this policy.
NON-RETURNABLE ITEMS
The following are not eligible for return or refund: gift cards, digital products or memberships once accessed, free promotional items, and items marked "final sale."
EXCHANGES
We don't offer direct exchanges. If you want a different Product, request a refund under this policy and place a new order.
LATE OR MISSING REFUNDS
If you haven't received an approved refund after 10 business days, first check with your bank or card issuer, as processing times vary. If you've done that and still haven't received it, contact us at **info@getrtn.com** and we'll help track it down.
CONTACT
RTN
10135 Webb Way, Fayetteville, AR 72701
Email: info@getrtn.com