Shipping policy

# RTN — SHIPPING POLICY

**Last updated: July 22, 2026**

Here's how we get your RTN order to you. This policy applies to all orders placed at getrtn.com.

## ORDER PROCESSING

Orders are processed within **1–2 business days** (Monday–Friday, excluding holidays). Orders placed after our daily cutoff, on weekends, or on holidays begin processing the next business day. You'll receive a confirmation email when you order and a second email with tracking once your order ships. During new drops, promotions, and high-volume periods, processing may take a little longer — we'll always work to ship as fast as we can.

## SHIPPING RATES & DELIVERY ESTIMATES

Shipping options and costs are calculated and displayed at checkout based on your destination and the items in your cart. Any free-shipping offer or threshold will be shown at checkout when it applies.

Once shipped, typical delivery times within the United States are:

- **Standard:** 3–7 business days
- **Expedited (if selected at checkout):** 2–3 business days

Delivery times are **estimates**, not guarantees, and begin once the order ships — not when it's placed. Carrier delays are outside our control.

## WHERE WE SHIP

We currently ship within the **United States**, including P.O. boxes and APO/FPO addresses where the carrier allows. If we offer international shipping, rates, duties, and delivery times will be shown at checkout, and any customs fees, taxes, or import duties are the customer's responsibility.

## ORDER TRACKING

When your order ships, we'll email you a tracking number. Please allow up to 48 hours for tracking to update after you receive it.

## SHIPPING DELAYS

Weather, carrier backlogs, holidays, and high-demand launches can cause delays. We're not responsible for delays once a package is in the carrier's hands, but if something looks stuck, email us at **info@getrtn.com** and we'll help.

## LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows your package as delivered but you can't find it, please check with neighbors and your household, and contact your local carrier first. If your package is lost in transit or arrives damaged, contact us at **info@getrtn.com within 7 days** with your order number and we'll help resolve it, including a replacement or refund where appropriate. RTN is not responsible for packages marked delivered by the carrier or for theft after delivery, but we'll always do our best to help.

## INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping address at checkout. We're not responsible for orders sent to an address entered incorrectly by the customer. If a package is returned to us due to an incorrect address or a failed delivery, we'll contact you to arrange reshipment; additional shipping charges may apply.

## SUBSCRIPTIONS

Subscription orders ship automatically on the recurring schedule you selected at checkout. You can manage or cancel your Subscription anytime before your next billing date — see our Terms of Service and Refund Policy.

## CONTACT

RTN
10135 Webb Way, Fayetteville, AR 72701
Email: info@getrtn.com